Vodafone services were affected by flooding in Leeds after torrential rain between Christmas and the New Year cut off access to the building.
Voice, IT and data services were all affected by the problem, with engineers unable to access the site to put emergency generators in place. Residents throughout the north of England experienced problems as a result of the flooding, with Vodafone’s site affected by the rising of the river Aire in the city centre.
Vodafone stated that engineers started work on Boxing Day to reduce the impact on customers; however, it was never going to be a quick fix due to the lack of access to the building. It was only after the engineers managed to access the data centre that they were able to restore the power and put other recovery equipment in place, enabling services to be resumed. The company has apologised to customers for any inconvenience that has been caused.
Vodafone also said that the lack of access to the site caused more downtime than originally envisaged. The generators were needed because the back-up batteries only had a limited lifespan.
Judith Blake, the leader of Leeds City Council, said the city has experienced some of the worst flooding in recent times. The council and other agencies are working with those affected to resolve the issues as quickly as possible.
Other network providers were also hit by the flooding, particularly in York where the BT exchange’s power supply was damaged.