Recently, the personal data of at least 14 million Verizon subscribers was exposed. This included customer names, phone numbers, and account PINs. Is there something you can do to stay safe?
This particular data security breach was made possible because Verizon opted to store customer records in the log files from customer service calls.
With the help of the data that was exposed, a hacker could potentially gain control over your email account or any other accounts protected by two-step authentication. This can be done as most of the 2FA authentication systems rely on a phone number as the final layer of authentication.
Here’s what you can do to protect yourself:
- Go to your Verizon account and log in.
- Enter your password while making sure the security image is correct.
- Click on “my profile”, “my profile & settings”, and then “personal & security information”.
- You should now see a link to “change your account PIN”. Click it, and enter a new PIN.
Note that if you cannot access your account as per steps 1 and 2, it is possible that someone may have already broken into it and changed the login credentials. If this is the case, do not hesitate to call (800) 922-0204.
As a security precaution, you should also change your password. Choose something that is easy to remember, but not so obvious that anyone can guess. You can do this from the “personal & security information” section.