Recently, Mitel has signed a multi-year partnership contract with Liverpool Football Club, thus becoming their Official Global Unified Communications Partner.
One of the goals of this partnership is to enhance the employee and fan experience. This will be achieved by implementing a high-performance cloud communications solution designed to be efficient, reliable, and secure.
By working with Mitel, the club will be able to reduce the wait times and improve the user experience for their fans. Thanks to omnichannel functionality, a more holistic view of interactions will be made possible. The Salesforce integration will allow service agents to view each supporter’s engagement history, which should enable them to offer a more custom-tailored fan experience.
The new system is cloud-based, which makes it possible for the club’s employees to collaborate no matter where they are or which device they’re using. This opens the doors to faster decision-making, since all the information that they may require in any given situation will be right at their fingertips.
Billy Hogan, Chief Commercial Officer and Managing Director at Liverpool FC, is delighted to enter a partnership with Mitel, saying it will allow the club to make the needed upgrades to their technology and improve the quality of their services.
Also, the partnership makes it possible for them to introduce new channels and provide seamless interactions. Ultimately, the club is always on the lookout for new ways of enhancing the user experience, and Mitel’s expertise will pave the way to making this a reality.