Mitel announces Google Cloud Contact Center AI integration

Google Cloud customers will now be able to enjoy a better customer experience thanks to the new integration with Mitel. Let’s take a look at what’s in store for them.

In a nutshell, Contact Center AI is a secure and flexible solution with machine learning functionality. Your contact centres will now allow for easy AI deployment. Most customers are already familiar with Mitel, and now it’s going to be simple to integrate the two.

Integrating Google Cloud Contact Center AI with Mitel introduces the following benefits, and a business of any size can take advantage of them to enable a smarter and more personalised customer experience:

  1. A virtual agent that runs on AI

With an intuitive and helpful chatbot, you will now be able to offer support to your customers and provide them with helpful information about your company’s products and services.

  1. AI-powered agent assist

Sometimes, chatbots are not enough to sufficiently answer a query. In such events, transferring the conversation to a live agent is feasible, and the agent will still be able to use the chatbot for research purposes.

  1. AI allows for industry-grade analytics

By using the AI technology, companies will be able to gain valuable insights into their offerings, thus ultimately gaining the capacity to enhance the customer experience.

Currently, over 25,000 organisations rely on Mitel Contact Center solutions for their customer engagement needs. Introducing Mitel CloudLink further allows customers to use their existing assets and connect them with emerging technologies like AI.