Notable Health, an IT start-up, wants to tackle the issue of intelligent COVID-19 vaccine distribution through modern approaches to automation, such as:
- Robotic process automation (RPA)
- Natural language processing (NLP)
- Machine learning
The goal is to find eligible patients who will receive the vaccine and also to tackle cost-effective vaccine distribution, one of the most significant challenges in 2021.
To achieve this, Notable Health will be using its automation platform.
The start-up was originally launched in 2017 to address the $250bn in administrative costs that the healthcare sector is facing on a yearly basis.
One way to approach the matter would be to use automation to handle tedious, repetitive and time-consuming tasks.
However, the start-up has now shifted its focus to vaccine distribution.
Muthu Alagappan, the medical director of Notable Health, said that a patient encounter has 90 steps or touch points, and he believes that most of these can be automated.
In addition to machine learning, RPA and NLP, the start-up will also use the hospital systems’ electronic records to find the most suitable vaccine recipients.
Those qualified will also receive help with setting up appointments and additional relevant educational resources.
Making vaccine appointments has been quite a challenge for older people in particular – this age group tends to have issues when navigating scheduling websites.
Notable Health wants to follow a simplified approach so that the information that the users will receive will be basic and easy to remember.
Alagappan calls this “a user-centric design”.
In the future, the start-up’s platform is likely to help the healthcare industry fine-tune its optimisation.
Alagappan believes that combining AI with more readily available intelligent solutions will be key.
The dual approach involves fusing AI with RPA to bypass administrative bottlenecks in healthcare.