For the fifth year in a row, Mitel has been named a leader in the Gartner Magic Quadrant for Unified Communications.
Up to this point, Mitel has helped in excess of 70 million business users originating from 100+ different countries collaborate and connect successfully.
Mitel’s market strategy revolves around allowing customers to effectively leverage their existing UC investments while allowing them to migrate to the cloud technology that’s most appropriate for their specific type of business.
Gartner’s Magic Quadrant evaluates businesses based on their completeness of vision and their ability to execute it.
In short, Mitel was able to meet the qualifications due to the completeness of their UCaaS, contact centre, and collaboration solutions for businesses of all types and sizes. Coupled with the fact that Mitel’s private, hybrid, and public cloud solutions perfectly function on any device and offer a consistent user experience, the award is rather self-explanatory.
When implementing their solutions, customers are reporting better user engagement, ease of use, an increase in productivity, and an improved level of awareness with regards to knowing when users are available. They are specifically pleased with Mitel MiCollab, the one stop solution for all your chat, calling, and conference needs. At the end of the day, being able to message people and set up speed dials right from your computer screen is quite useful.
If you’re interested in the full scope and details only found in the original report, you can download it by visiting Mitel’s official website.