Mitel, a global business communications leader, has announced that Synergy Research group, an independent research company, has confirmed them to be ranked #2 in the global UCaaS (unified communications as a service) marketplace.
Based on the number of subscribers, Mitel are within one percent of the #1 market share. This is a huge milestone for the company, with another one being the one million subscriber goal they reached during Q3 2017.
Rich McBee, Mitel’s CEO, claims that offering communications as a service has never been more important. The milestone they reached perfectly aligns with the market’s growth, and migration to the cloud is what drives the customers’ digital transformation.
Apart from the rest of their services, Mitel provides cloud communications solutions in addition to applications for team collaboration and productivity, which allow businesses to achieve a greater work efficiency and better serve their customers’ needs.
Hector Ortega, a system admin for the San Diego Padres, shared the fact that their organisation chose Mitel based on the company’s knowledge of the cloud. According to him, Mitel allows their customers to have a consistent experience across all devices, which had a direct result on the quality of their communications.
Jeremy Duke, chief analyst at Synergy Research Group, said that Mitel has set a high bar for growth during the last couple of years. The growth of the UCaaS market has been phenomenal, and industry leaders such as Mitel are driving the growth of cloud and innovation across the industry.