Christmas Support

Support hours over the 2018/2019 Festive Season

For customers with standard service

DayService available
Sat 22 DecWeekend (not available)
Sun 23 DecWeekend (not available)
Mon 24 DecNormal Hours – Fault Calls Only
Tue 25 DecChristmas Day (not available)
Wed 26 DecBank Holiday (not available)
Thu 27 DecNormal Hours – Fault Calls Only
Fri 28 DecNormal Hours – Fault Calls Only
Sat 29 DecWeekend (not available)
Sun 30 DecWeekend (not available)
Mon 31 JanNormal Hours – Fault Calls Only
Tue 1 JanNew Year’s Day (not available)
Wed 2 JanNormal working day

For customers with extended hours service

DayService available
Sat 22 DecNormal weekend service
Sun 23 DecNormal weekend service
Mon 24 DecNormal & Out-of-Hours (Fault calls)
Tue 25 DecChristmas Day (not available)
Wed 26 DecNormal & Out-of-Hours (Fault calls)
Thu 27 DecNormal & Out-of-Hours (Fault calls)
Fri 28 DecNormal & Out-of-Hours (Fault calls)
Sat 29 DecNormal weekend service
Sun 30 DecNormal weekend service
Mon 31 JanNormal & Out-of-Hours (Fault calls)
Tue 1 JanNew Year’s Day (not available)
Wed 2 JanNormal working day

Extended service outside of normal working hours will be provided for emergencies only over the Christmas period

Adding Value through People

We have a team of highly skilled individuals
Most of our engineers have been with us for over 10 years
We invest heavily in professional training
Advice to get the right solution first time

Adding Value through Technology

Delivering innovative technological solutions
Enhancing products like Microsoft Office 365
Powerful UK core infrastructure
Redundant multi-vendor interconnect giving high levels of resilience

Adding Value through Process

Proactive monitoring and management
We can deliver round the clock 24/7 support
We are accredited to the highest standards
including ISO 27001:2013 and ISO 9001
We employ PRINCE2 project management