Automation is a part of the digital transformation the business world is undergoing, and McDonalds’ latest effort in this direction serves as a fine example of using digital technology to make the ordering process faster and more optimised for everyone involved.
Specifically, as a part of the “Experience of the Future” initiative, McDonalds announced that they will be rolling out digital ordering kiosks in 2,500 separate locations. These will replace the regular cashiers. Furthermore, the company is looking to enhance its self-service offerings, and 14,000 locations will now support mobile ordering.
Forrester estimates that by 2027, 17% of human jobs will be replaced by automation. While this may look a bit grim, it does need to be noted that 10% of new job openings will be related to automation technologies. In other words, the economy is evolving, and all the workforce needs to do is adapt by learning.
As time goes on, automation and robotics are likely to be working hand-in-hand with human employees, so not all human roles will be replaced by these technologies. According to Forrester, machine teaming will become a key workforce trend in the future.
In the end, businesses all around the world will either need to embrace the digital transformation processes and automation technologies, or risk falling behind of competitors who are willing to do so. The time to experiment is now, and the clock is ticking. Over the next five years, we are bound to experience a huge shift in the structure of the workforce field.