Mitel and Skype for Business

Enterprise communications with the familiar Microsoft UC interface.

Integration

Skype for Business is a powerful Unified Communications platform from Microsoft that is a core component of Microsoft Office 365. While Skype for Business has some standard-grade VoIP capabilities built-in. MiVoice for Skype for Business makes adding enterprise-class voice easy delivering comprehensive voice capabilities so seamlessly and transparently that your employees enjoy full-featured voice communications from an industry leader without having to leave their familiar Microsoft UC environment.

Key Features

  • Proven and reliable voice and mobility
  • Voice made easy
  • Seamless experience from within client
  • Cloud-ready today
    Fits all it frameworks, not just Microsoft
  • A full range of enterprise class voice features
  • Enhanced mobility
  • Simple, powerful web-based management

Proven and Reliable Voice and Mobility

While there are numerous ways that your employees can interact with others, voice still remains a top choice among employees and a core element of unified communications.

With over 40 years of experience in delivering business communications solutions that power over 2 billion business connections every day, Mitel knows what it takes to deliver dependable and highly flexible voice solutions to address today’s business needs–no matter your size..

Built on Mitel’s Freedom Architecture, Mitel MiVoice for Skype for Business can provide your business with a highly flexible communications solution that can easily respond to your changing business and IT needs. And its reliable, distributed architecture can help ensure communications availability for your business in the event of a network outage or hardware failure, therefore allowing your employees to continue working as if nothing had happened in the back office.

Mitel MiVoice is a virtualised, hosted enterprise-grade voice platform using SIP technology and means less IT infrastructure, less complexity and less drain on your IT resources.

MiVoice addresses both small business and large enterprise needs with the broadest range of communication features available, robust call control, and support for a wide range of innovative desktop devices and applications.

And it does it without the need for your business to add third party components, so you avoid vendor sprawl and the complexity and costs associated with managing products from multiple vendors.

With Mitel MiVoice and MiVoice for Skype for Business you can easily add voice communications to your Skype for Business unified communications solution that addresses all of your employees’ communications needs, all the while helping minimise the total cost of ownership of your unified communications solution.

Seamless Experience within Client

Building on Mitel’s long history of voice and presence integration with Microsoft desktop applications, MiVoice for Skype for Business leverages and extends the capabilities of Microsoft Skype for Business, adding the richness and quality of the proven Mitel enterprise voice communications solution.

With MiVoice employees throughout the business gain access to a complete range of telephony features without having to leave their familiar Skype for Business environment. And with mobility as a core component, it provides an in-office experience anywhere—on the road, at home, or just down the corridor.

MiVoice for Skype for Business extends Mitel’s rich voice call control features, such as click-to-call, incoming call device selection, and more to the Skype for Business client. Employees can further benefit from in-call feature controls, such as call forward, transfer, and embedded conferencing and can even move calls between their desk phone and mobile phone easily with a click of their mouse.

When Skype for Business is installed with Microsoft desktop applications, MiVoice for Skype for Business also supports voice integration with Microsoft Office applications, Outlook, and click-to-call from leading web browsers.

Cloud Ready Today

With Mitel MiVoice and MiVoice for Skype for Business you are able to choose the deployment strategy, whether it’s premise-based or cloud-based, that best suits your business and IT needs for MiVoice for Skype for Business integrates with both on premise and cloud-based Microsoft implementations.

MiVoice for Skype for Business is built on the open, fully modular Mitel Freedom Architecture that is agnostic when it comes to data infrastructure and unified communications components.

When powered by Mitel MiVoice Business communications solution it provides integration with the industry’s most widely deployed back office applications, such as VMware, Hyper V and Salesforce.com, so that it fits your chosen IT framework.

A Full Range of Enterprise Class Enhanced Mobility Voice Features

With MiVoice for Skype for Business, employees have Integrating MiVoice into a Microsoft Skype for Business the same “in-office” communications experience from environment delivers the full range of mission-critical, anywhere, with a single identity, phone number, voice enterprise-class voice features, such as: mailbox, and extension.

  • Flexible calling options. Initiate calls via contact lists, from the search window, within Microsoft Office applications, or from the Mitel Call window. Or from the “recently dialed” or “frequently dialed” window, call history list, from an IM conversation or IM conversation history.
  • Inbound call notification. Incoming calls are presented via a pop-up window that provides a selection of call handling options, such as answering, forwarding, or transferring the call to voice mail.
  • Call forwarding, auto answer, and call history. Forward calls to any of your communications devices, set auto answer for deskphones, and display detailed information about call history.
  • In-call features. Invoke a range of control capabilities during a call, including holding, transferring, or escalating a call.
  • A range of client modes. Make and receive calls on your Desktop phone, softphone, PC or mobile device.
  • Presence and availability features. Voice presence is integrated with Skype for Business presence indication, so you know when other users are on the phone.
  • Single sign-on. Mitel MiVoice for Skype for Business launches automatically when you launch the client.
  • Status bar. Indicates your current connection status and messages.
  • Preference settings. Set up and modify voice-related settings for MiVoice for Skype for Business.

Single number reach ensures that multiple devices can be programmed to ring for an incoming call, including your deskphone, softphone, teleworker line, mobile phone or home phone. And with native mobile device hand off you can move a call you’re on from your deskphone to another device, such as a mobile phone or home phone.

MiVoice Hot Desking ensures your employees continue to be accessible and productive no matter which office location they are working from. With it employees can easily log into any Mitel IP Phone, located at any of your offices (or even at home) and have instant access to their personal profile (phone preferences, voice mail message, etc.) and have all calls automatically routed to that phone.

MiVoice for Skype for Business’s embedded mobility capabilities free your employees from their desk allowing them to communicate from wherever their business day takes them, without the burden of escalating mobility costs.

Simple, Powerful Web-Based Management

Through its web-based management capabilities, an administrator can control a multi-platform MiVoice solution directly from a web browser, as if it was a single-platform solution.  And because there are no third party components to integrate, the entire solution can be managed from a single window.

Adding Value through People

We have team of highly skilled individuals
Most of our engineers have been with us for over 10 years
We invest heavily in professional training
Advice to get the right solution first time

Adding Value through Technology

Delivering innovative technological solutions
Enhancing products like Microsoft Office 365
Powerful UK core infrastructure
Redundant multi-vendor interconnect giving high levels of resilience

Adding Value through Process

Proactive monitoring and management
We can deliver round the clock 24/7 support
We are accredited to the highest standards
including ISO 27001:2013 and ISO 9001
We employ PRINCE2 project management