Qubic Proactive Managed Service
Traditional IT service and support can be confusing; typically multiple service contracts spread across different providers, various warranties and software licences to manage and a diverse portfolio of devices and peripherals to look after. Service agreements can overlap or there can be gaps with no party taking responsibility. Usually, you have to wait until something goes wrong to find out that you have a problem.
Qubic has simplified the whole process by bringing all your IT support under a comprehensive, single, managed service. It may be comprehensive but it’s not ‘one-size fits all’. We recognise that organisations work differently; some work around the clock others are just 9 to 5, some need everything fixed immediately, others can wait a day or so. Plus, we don’t wait until things go wrong, our proactive monitoring can anticipate issues before they arise so action can be taken.
Proactive monitoring by the NOC
At the core of our Proactive Managed Service is our Network Operations Centre (NOC) that uses people and technology to constantly monitor every aspect of your system against a pre-determined performance template. It monitors parameters such as disk, memory and processor usage, network performance or hardware errors.
If anything goes wrong, the help desk is there to sort out the problem over the phone; it could be a user who’s forgotten how to insert an image into a Word document, it could be a user who cannot get their printer to print or it could be a server issue. Whatever it is, the help desk will talk the user through the issue, remotely support and fix where possible or arrange an on-site visit if needed.
Wherever possible, we will resolve issues remotely but there are some situations that require an engineer to visit; we have a team of fully qualified engineers to undertake those visits.